Q & A

Frequently Asked Questions

🌿 Where do your products come from?

Our products are proudly made in Australia, crafted with care by a seasoned Skin Therapist boasting over 20 years of experience. We blend traditional skincare wisdom with modern science to create formulations that are both effective and gentle. 

👨🦱 Do you offer skincare for men and teens?

Absolutely! We have dedicated collections for both men and teens, addressing their unique skincare needs. Our Teen Clear Skin Kit is perfect for young skin, while our men's range offers straightforward solutions for daily skincare routines. 

🌱 Are your products vegan and cruelty-free?

Yes, our products are vegan and cruelty-free. We believe in kindness—to your skin, animals, and the planet. Our formulations are plant-based, and we never test on animals.

💰 Do you offer a money-back guarantee?

We stand by our products with a 30-day money-back guarantee. If you're not completely satisfied, you can return the product (at least 50% full and in its original packaging) within 30 days of receiving it. Please note, return shipping costs are the customer's responsibility. 

🚚 How much does shipping cost?

We offer free shipping on orders over $75. For orders under $75, standard shipping rates apply and will be calculated at checkout.

📦 When will my order be dispatched?

Orders are typically dispatched within 1-2 business days. You'll receive a confirmation email with tracking details once your order is on its way.

âš¡ Do you offer express shipping?

Yes, we offer express shipping options at checkout. If you need your skincare essentials in a hurry, select express shipping during the checkout process.

🧴 How do I choose the right products for my skin?

We categorize our products by skin concerns—acne, aging, dryness, sensitivity, and more—to help you find the perfect match. If you need personalized advice, feel free to reach out to us at glow@bareskin.net.au

💌 How can I contact customer service?

You can reach us via email at glow@bareskin.net.au. We're here to help with any questions or concerns you may have.